Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. City Gold (M) Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:
City Gold (M) Sdn Bhd.  198101002904 (69018-K)
No.17,Lorong 6B/91 Taman Shamelin Perkasa,

Batu 3 1/2 Jalan Cheras,

56100 Taman Shamelin, Federal Territory of Kuala Lumpur

Please contact us at  [email protected] or 03-9283 3111 if you have any questions or doubts.